Privacy Policy

1.Introduction and Scope

This Privacy Policy ("Policy") is issued by jiliino1 ("jiliino1," "we," "us," or "our") and applies to all personal information collected through the jiliino1 online gaming platform, including the website at jiliino1.vip and any associated mobile applications (collectively, the "Platform").

This Policy describes the types of personal information we collect from and about you, how we use and share that information, the choices you have regarding our use of your information, and how we protect your data. By registering an account or using the jiliino1 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the jiliino1 Platform.

2.Information We Collect

jiliino1 collects personal information in the following categories:

Category	Examples	Collection Method
Identity Data	Full name, date of birth, government-issued ID number, nationality	Registration form, KYC verification
Contact Data	Email address, mobile number, residential address	Registration form, account settings
Financial Data	Payment method details, transaction history, deposit and withdrawal records	Payment processing, account activity
Technical Data	IP address, device type, browser type, operating system, session data	Automatic collection via cookies and server logs
Usage Data	Games played, wagers placed, session duration, feature interactions	Platform activity tracking
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support interactions

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes (for example, self-exclusion records).

3.How We Use Your Information

jiliino1 uses the personal information we collect for the following purposes:

• Account Management: To create, verify, and maintain your jiliino1 account, including identity verification (KYC) as required by applicable regulations.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of jiliino1 platform features.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other prohibited activities.
• Regulatory Compliance: To fulfill our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and data protection legislation.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion and limit-setting tools.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the jiliino1 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

4.Legal Basis for Processing

jiliino1 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML reporting, and age verification.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Sharing of Personal Information

jiliino1 does not sell your personal information. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: Third-party payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank integrations) to process your financial transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age as required by law.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law, court order, or regulatory directive, including PAGCOR and relevant Philippine authorities.
• Professional Advisors: Legal, accounting, and compliance advisors who require access to your data in the course of providing professional services to jiliino1, subject to professional confidentiality obligations.

Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your personal data for their own independent marketing purposes.

6.Cookies and Tracking Technologies

jiliino1 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

We use the following types of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These cannot be disabled without affecting core functionality, including your ability to log in and navigate the Platform.
• Performance Cookies: Used to collect anonymous information about how visitors use the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and display preferences.
• Analytics Cookies: Used to understand user behavior and Platform usage patterns to improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliino1 Platform.

7.Data Retention

jiliino1 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods applicable to different categories of data are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by applicable AML and gaming regulations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with Philippine financial record-keeping requirements.
• Communications Data: Retained for up to three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8.Data Security

jiliino1 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, reporting, and remediation of data security incidents.

While jiliino1 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliino1 will notify you and relevant authorities as required by applicable law.

9.Your Rights and Choices

Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by jiliino1:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to verified requests within thirty (30) days. We may require proof of identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority.

10.Children's Privacy

The jiliino1 Platform is strictly intended for persons aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on the jiliino1 Platform, please contact us immediately at [email protected].

11.Cross-Border Data Transfers

jiliino1 primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines, for example where we use cloud infrastructure or third-party service providers located in other jurisdictions. Where such transfers occur, jiliino1 ensures that appropriate safeguards are in place to protect your personal data, including contractual protections equivalent to those required under Philippine data protection law.

12.Third-Party Links and Services

The jiliino1 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jiliino1 Platform and does not cover the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. jiliino1 is not responsible for the privacy practices or content of third-party websites.

13.Changes to This Privacy Policy

jiliino1 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the jiliino1 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliino1 handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the in-app chat feature
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For general support queries unrelated to data privacy, our customer support team is available 24 hours a day, 7 days a week through the same contact channels.